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LIVE PRESENTATIONS
Who should do your customer service?
(Careful: It's a trick question!)The answer is: everyone. This answer isn’t as pie-in-the-sky as it sounds. “Everyone” here is shorthand for “everyone, to the extent of their abilities, to the extent of their trainability and to the extent they interact with customers.” Click below to find out more.
LEARN MORE WITH A UNIQUE PRESENTATION FROM MICAH
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A credit card and a single room
in a leaky basement.Micah Solomon built his company, Oasis Disc Manufacturing, from a one-room basement operation into a leader in the entertainment and technology industries. You may have seen his techniques, achievements, and business escapades featured in Success Magazine and in Seth Godin’s bestseller Purple Cow.
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No food, no drink
(and no customers) allowed!In the postcard-perfect town of Bar Harbor, Maine, I’ve noticed a social virus of sorts has spread from shopkeeper to shopkeeper until it seems to be afflicting nearly the entire town.
READ MORE IN EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT
Welcome from Micah Solomon
Customer Service Expert, Thanks for stopping by!
Micah Solomon
Micah Solomon is a customer service expert entrepreneur, business leader, speaker, and author. He built his company, Oasis Disc Manufacturing, from a one-man operation in a leaky basement (financed with just a credit card) into a market leader in the independent entertainment field—a story well known to the audiences of Fast Company, Success magazine, Seth Godin’s bestseller Purple Cow, Forbes, Wall Street Journal Radio, The Atlanta Journal-Constitution, etc., where stories about and by Micah have appeared. Micah is also the founder of The College of The Customer – www.collegeofthecustomer.com – a resource website for business executives and administrators. He is a sought-after keynote speaker and adviser. Read More...
Micah on the Forbes | Small Business Advocate Show
Micah's Small Business Advocate Interview With Jim Blasingame
Building Customer Loyalty.
Small Business Advocate Show | www.forbes.com
Jim Blasingame of the Small Business Advocate show interviews Micah on building customer loyalty.
-coming soon:
Micah on Wall Street Journal Radio
Micah's Wall Street Journal Radio Interview
Customer Service Is The Key To Small Business.
Wall Street Journal Radio | www.wsjradio.com
For more than 25 years, The Wall Street Journal Radio Network has been the leading provider of business news programming for radio stations all across the US.
- listen here:
Micah's Article in Fast Company
Micah's Fast Comapny article on the 7 Keys to Building Customer Loyalty
7 Keys to Building Customer Loyalty-- and Company Profits.
Fast Company | www.fastcompany.com
A personal bond with customers lets your company escape the commodity pricing wars and provides you with a powerful new marketing arm: loyal customers who will promote and defend your company online and off--for free.
- continued at : FastCompany.com
Micah's Atlanta Journal-Constitution Article
Personalize, hustle and be your own customer to build free marketing.
Develop army of loyalists: Cost-cutting alone won't work.
The Atlanta Journal-Constitution | www.ajc.com
Every day, I speak with talented business leaders who are stuck in a recessionary holding pattern. To cope with narrowed profit margins and what feel like diminished horizons, they have shifted their energy and talent toward cost-cutting and retrenchment --- avoiding even the slightest whiff of initiative. In the long run, this stance takes a real toll.
- continued at : Atlanta Business News
Updates from Micah Solomon's College of the Customer
Business mastery resource site.
For more customized help, host one of Micah's sought-after presentations at your organization!
A warm welcome worth $100 million
A future benefactor of your business, whether a future customer, lender, star employee, or other benefactor, may first see your business in anther role.
- continued in College of the Customer: "devilish details..."
Barriers to entry bar more customers than you think.
When you give a warm welcome (or you don’t) to what you think of as a small, invisible group of customers, the effect goes well beyond that immediate constituency.
-continued in College of the Customer: "hellos and goodbyes..."
"A Must Read" - Daniel H. Pink
bestselling author of Drive and A Whole New Mind.
Exceptional Service, Exceptional Profit is available for pre-order!
Micah Solomon's new book co-authored with the fabulous Leonardo Inghilleri is "A must-read for anyone interested in transforming their interactions with clients."
- Daniel H. Pink, bestselling author of Drive and A Whole New Mind.
Exceptional Service, Exceptional Profit.
By Leonardo Inghilleri and Micah Solomon, with an introduction by Horst Schulze, Founding President and COO of The Ritz-Carlton, is being published domestically by AMACOM Books, the wonderful publishing imprint of the American Management Association, and distributed internationally by McGraw-Hill.
It is now available at amazon.com where, based exclusively on preorders, it has already reached as high as number #1, as it also has at Barnes and Noble.
Why Choose Micah?
People and institutions share their experiences.
After studying Micah Solomon's "exceptional service" methods, 
I have prompted my Donor Relations team here at Operation Smile to do a full scale review of the ways in which we can more effectively deliver an exceptional experience to our constituents who financially support, volunteer and advocate for Operation Smile. While we have always committed to put our donors first (in fact it is a named commitment of ours), we are now undergoing an internal audit as a starting point, and I have challenged the team to define 10 key points of “Donor First” service that will be owned and practiced by all team members in order to upgrade our definition of exceptional service!"
- Jann Schultz, Director of Donor Relations,
Operation Smile
Dear Mr. Solomon, 
We've received great feedback from everyone who attended your presentation. Your presentation content and style were exceptionally inspiring and engaging. Thank you so very much and we hope to have you back soon."
- Alison Greenburg and Lexi Klebanow, Co-Presidents, Brown University Entrepreneurship Program