|Business speaker, consultant, and #1bestselling business author Micah Solomon is known for his ability to transform business results and build true customer engagement and loyalty. He offers entirely customized speeches, programming and consulting for hospitality, banking, automotive, food service, financial services, the legal field, healthcare including hospitals and medical practices, information services, retail, pharmaceuticals, technology, manufacturing and B to B, and more. Click here for recent testimonials.
Micah Solomon has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in bringing company cultures and results in line with 21st century realities in a way that feeds the bottom line. He’s renowned for building his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related voice recognition startup recently acquired by Nuance. Micah has been called on by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.
This past year, Micah co-authored of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. It has become a #1 customer service bestseller in the U.S., has been translated into Japanese and Korean, and has been chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time. Micah's followup volume, High-Tech, High-Touch Customers Service will be released in May (American Management Association/AMCOM) *Since the publication of his #1 bestseller, Exceptional Service, Exceptional Profit, The Secrets of Building a Five-Star Customer Service Organization, Micah Solomon is now on the circuit continually as a customer service speaker, hospitality speaker, banking speaker, pharmaceutical speaker, manufacturing speaker, retail speaker, legal services speaker, automotive speaker, financial services speaker, food services speaker, and information technology speaker.
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