"Micah’s customer service consulting services bring truly fresh eyes to your business. He sees your business in a way you truly couldn't yourself, being in the thick of it. From his deep experience as an entrepreneur and renowned expert, he helps you -- quickly and expertly -- to find new opportunities that are right for you–while avoiding pitfalls that might have thrown you off course."
- Dr. Michael Bourbonnais, Kinetic Sports Rehab, Seattle, WA |
Some background on Micah:
Customer service adviser, speaker, and #1 bestselling business author Micah Solomon is known for his true hands-on knowledge of how to improve the customer experience -- in hospitality, banking, automotive, food service, financial services, the legal field, healthcare, information services, retail, pharmaceuticals, technology, manufacturing and B to B,and more -- and for his unfailingly witty speaking style and multimedia presentations.Click here for recent testimonials.
Micah Solomon has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating five-star customer service with an eye toward bottom line results. He’s renowned for building his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance.
Micah has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and is called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. He is a sought-after keynote speaker and adviser to corporations and professional organizations.
This past year, Micah co-authored of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. It has become a #1 customer service bestseller in the U.S., has been translated into Japanese and Korean, and has been chosen for the prestigious Jack Covert Selection, which is chosen by the author of The 100 Best Business Books of All Time. |
