- The Automotive Industry and Automotive Retailing
- Banking & Financial Services
- Credit Unions
- The Insurance Industry
- Law Firms & The Legal Industry
- The Building Trades
- B2B & Manufacturing
- Healthcare (Patient Satisfaction and Patient Experience)
- Not-for-Profit, Nonprofit
- Technology Companies
- IT/Information Services
- Government – Federal, State, Municipal and Local
- Event Staging
- The Hospitality Industry
- Food Service
- Spas and others in the Service Industry
- The Travel Industry
- Real Estate
- People with Disabilities
Some background on Micah:
Customer service consultant, keynote speaker, trainer, and two-time bestselling author Micah Solomon is known for his true hands-on knowledge of how to improve the customer experience -- in the hospitality industry, banking, automotive retail, food service, financial services, legal firms, healthcare (patient satisfaction and the patient experience), information services, retail, pharmaceuticals, technology, manufacturing and B to B, and more -- and for his unfailingly witty keynote and heartfelt speaking style.
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah’s a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a regular contributor to Forbes.com and Inc.com on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.
Feel free to contact Micah directly, without obligation, regarding any of the services above. All services are customized to your needs –and budget– specifically.