Hospitality Keynote Speech Topic: Hospitality, Service, and Profit: The Secrets of Building a Five-Star Customer Service Organization – For Bottom-Line Results
What: Keynote speech (up to 90 minute time-slot) or workshop (half-day or whole day)
Includes: Micah Solomon, standout keynote presenter at the recent Hospitality Design Group Summit and Expo, Auberge Resorts General Managers’ Annual Summit, co-author of the #1 Bestseller of the same title (foreword by Horst Schulze, Founding President and COO of The Ritz-Carlton Hotel Company).
In this hospitality industry keynote speech, Micah draws hospitality, guest service and customer service lessons derived from The Ritz-Carlton, The Four Seasons Hotels and Resorts, Apple Computer, Oasis Disc Manufacturing, Zappos, USAA, Schwab, and other great companies inside and outside the hospitality sector as described in his #1 bestseller Exceptional Service, Exceptional Profit: The Secrets of Building A Five-Star Customer Service Organization and his upcoming book, High Tech, High Touch Customer Service (American Management Association/AMACOM Books).
Micah's style is uniquely memorable, visual, and often laugh-out-loud humorous. He has not once been accused of being boring, yet he manages to convey a significant amount of data to the audience - in a way they actually retain once Mr. Solomon has left the building.
“Not only does Micah get it, he knows how to sell it! He is a thoroughly enjoyable and informative authority on the critical fundamentals of providing outstanding hospitality to our guests. Our GM’s really enjoyed his presentation at our recent annual meeting.” Eric Calderon, Chief Operating Officer Auberge Resorts http://aubergeresorts.com
“Thank you so very much for your memorable, eye-opening presentation at our annual Hospitality Design Leadership Summit. You were an engaging speaker with a message that bears repeating--which we anticipate will lead our audience to exceptional profits!” Rachel Long, Conference/Editorial Director Hospitality Design Group |
| |
| Or shoot Micah an EMAIL Or reach him on the phone: 484-343-5881 |
| |
|
Micah’s fee schedule click here | Micah’s workshop: click here | Return to main topics: click here |
