Thank you so much for reading -- and, I trust, enjoying -- my latest book, High-Tech, High-Touch Customer Service
(If you don't yet have a copy, a free chapter is here and the entire book is available for purchase here
As promised in the text, here are the illustrations that illuminate different areas. (If this doesn't mean anything, you probably don't have the book yet. May I offer you a free chapter here and a discounted price on the entire book here ?
Note: Please click on the images to view larger size!