HIGH-TECH, HIGH-TOUCH CUSTOMER SERVICE
Inspire timeless loyalty in the demanding new world of social commerce.
Build customers for life in this age of social media, self-service, global competition,
and endless distractions. Includes hands-on experience, best practices, and cultural
philosophy from Apple, Google, Ritz-Carlton, Zappos, Four Seasons, and more.
Based on Micah’s latest #1 bestselling book.
SOCIAL (AND ANTISOCIAL) MEDIA ANDWHAT TO DO ABOUT IT
How to thrive in the brave new world of online advocates and saboteurs.
How to build true customer loyalty – and avoid corporate disasters – in the face
of social media ranters and ravers on Yelp, Twitter, Tripadvisor…
The secrets of entrepreneurship and intrapreneurship.
Learn the secrets of business growth and transformation – straight from the
mouth of someone who’s been there every step of the way.
DIGITAL ISLAND MARKETING
Harvest the value of customer loyalty in a world where everyone knows everyone.
EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT
The Secrets of Building a Five-Star Customer Service organization.
The classic tenets – delivered in a very practical manner – of hospitality, service, and
building a culture to support them – based on the #1 bestselling book Micah wrote in
collaboration with the creators of the modern-day Ritz-Carlton.
WORD OF THUMB MARKETING
The smartphone and connectivity revolution and how to spark a great
conversation about your brand in the digitally connected world.
THE APPLE EXPERIENCE
Lessons you can apply now to your company and situation.
Based on Micah’s groundbreaking writing in Forbes about the immediate takeaways
we can all benefit from.
INDUSTRY-SPECIFIC SERVICE AND MARKETING TOPICS also available for:
Hospitality, the Automotive industry, Banking and Financial Services,
the Building Trades, B2B, the Healthcare industry, Legal Services, Retail,
Manufacturing, Not for Profit, Deathcare, Real Estate, Technology and IT,
Communications, People with Disabilities, and other industries and interest groups.