Professional business speaker, author, consultant

Micah Solomon happily customizes his topics specifically for Automotive, Banking, Legal Services, Hospitality, Retail, B2B, Manufacturing, Financial Services, Real Estate, The Healthcare Industry, Technology and IT, Communications, and other industries and sub-industries.

For a keynote speech and Q&A, a 90minute timeslot works well (but Micah will work with what you’ve got). Half-day and full day workshops are also available: Click here for a description. Technical requirements to make your time with Micah go great: Click here. Micah’s fees? Click here. Recent testimonials about Micah’s presentations? Click here.

In all presentations the material covered in Micah’s uniquely visual (he includes amusingly unretouched, revealing photos from the frontlines of customer service), informative, humorous, and memorable presentations is based in part on Micah’s recent #1 bestseller: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, written in collaboration with the founding creators of The Ritz-Carlton Hotel Company.

Also included is material on e-commerce, social media, and related topics as they apply to service from his upcoming book, High-Tech, High Touch Customer Service, as well as many anecdotes from Micah’s entrepreneurial career and the great companies he has been involved with and studied, his articles on Employee Engagement for American Express and his Customer Service Makeovers with Inc. Magazine and others.

Each talk is customized by Micah to the specific knowledge level and industry of the client. Subtopics covered within his presentations include (depending in part on the knowledge level and specific industry of the client): • How to build strategic value for your business through true customer loyalty and its more basic prerequisite: customer satisfaction • Building brand equity through attention and the art of anticipation • tracking customer preferences • How to do appropriate problem resolution –and turn your most upset customers into your strongest allies • “language engineering,” • How to have memorable hellos and goodbyes, online and off—and the psychological basis for making sure this happens • How to hire customer-facing employees properly using Micah’s “WETCO” strategy • How to tease out the elective efforts of every employee • How to effectively reinforce your core values and customer-centric knowledge in each employee • Timeliness and the modern customer • How to be effective on the Web in an era where Wikipedia, Yelp, and Google are deciding how customers first view you • Algorithmic anticipation of customer desires online • The importance of – and pitfalls of – self-service • “Did You Plug It In”?: the five words you can’t ask a customer – and the alternatives that do work