IN BRIEF

  • A top-rated professional business keynote speaker – with business audiences in more than a
    dozen industries.
  • The thought leader and two-time bestselling author the Financial Post calls the “New Guru of Customer Service Excellence."
  • Not just “motivation”: Micah helps guide your company on the path to industry leadership.
  • Up-to-the-minute insight into social media and the connectivity revolution – as well as a unique grip on timeless, proven customer principles.
  • Keynotes and half-day workshops available, as well as remote webinars.
  • Travels worldwide and domestically.

Micah Solomon “is one of the very few keynote speakers who are enjoyable and informative at the same time” (says Eric Kline, Payroll Group Annual Industry Conference) and he will leave your attendees energized and brimming with new ideas, approaches, and inspiration.

Micah is a top keynote speaker, thought leader, and hands-on consultant on the customer experience, customer service, 21st-century marketing, company culture, leadership, innovation, and social (and antisocial!) media. His expertise has been featured on NBC, ABC, CBS, and FOX television programming, as well as in Forbes, FastCompany, Inc. Magazine, Bloomberg BusinessWeek, TheWashington Post, and elsewhere. Micah is a successful entrepreneur and business leader himself in a variety of fields: from building industry-leading brands in manufacturing and entertainment to investing in technology behind Apple's Siri. Micah’s contribution to your industry conference or internal event can be in the form of an hour-long keynote speech, half-day interactive workshop, or remote webinar.

YOU NEED MICAH BECAUSE

…You want an absolute standout speaker for your conference, event, or company summit. A speaker who will captivate every member of the audience with actionable insights, inspiration, and next steps to take. Micah Solomon is the tried and true keynote speaker who will help you transform your relationship with customers – and your long-term profitability.

 

SPEAKING TOPICS

available as keynote or workshop

REVIEWS

HIGH-TECH, HIGH-TOUCH CUSTOMER SERVICE
Inspire timeless loyalty in the demanding new world of social commerce. Build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and cultural philosophy from Apple, Google, Ritz-Carlton, Zappos, Four Seasons, and more. Based on Micah’s latest #1 bestselling book.


SOCIAL (AND ANTISOCIAL) MEDIA ANDWHAT TO DO ABOUT IT
How to thrive in the brave new world of online advocates and saboteurs. How to build true customer loyalty – and avoid corporate disasters – in the face of social media ranters and ravers on Yelp, Twitter, Tripadvisor…


EVERYBODY’S BUSINESS
The secrets of entrepreneurship and intrapreneurship. Learn the secrets of business growth and transformation – straight from the mouth of someone who’s been there every step of the way.


DIGITAL ISLAND MARKETING
Harvest the value of customer loyalty in a world where everyone knows everyone.


EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT
The Secrets of Building a Five-Star Customer Service organization. The classic tenets – delivered in a very practical manner – of hospitality, service, and building a culture to support them – based on the #1 bestselling book Micah wrote in collaboration with the creators of the modern-day Ritz-Carlton.


WORD OF THUMB MARKETING
The smartphone and connectivity revolution and how to spark a great conversation about your brand in the digitally connected world.


THE APPLE EXPERIENCE
Lessons you can apply now to your company and situation. Based on Micah’s groundbreaking writing in Forbes about the immediate takeaways we can all benefit from.


INDUSTRY-SPECIFIC SERVICE AND MARKETING TOPICS also available for:
Hospitality, the Automotive industry, Banking and Financial Services, the Building Trades, B2B, the Healthcare industry, Legal Services, Retail, Manufacturing, Not for Profit, Deathcare, Real Estate, Technology and IT, Communications, People with Disabilities, and other industries and interest groups.