The Most Popular Training Formats
The most popular ways to have Micah Solomon train your company include:
Extended half-day workshop (2–3.5 hours)
Full-day workshop (5-6 hours with breaks)
“Keynote Speaker” format (45–75 minutes onstage). [Note: a detailed Keynote Speaking page here.]
Webinars (distance learning)
Custom-designed intensive and extensive training and consulting are also available.
They'll Learn the Methods of The Best Companies in the World
In addition to proprietary methodology (see below) developed by Four Aces and Micah Solomon, training is inspired by the collaborators and case studies featured in Micah Solomon’s bestselling books, including
The Ritz-Carlton Hotel Company
The Apple Store
Exclusive Content You Can't Get Elsewhere
Customer service training content includes proprietary material developed by and exclusive to Four Aces Inc. and Micah Solomon, including the AWARE™ system for customer service problem resolution, the BUBL™ Method for real-time Five Star service delivery, the Customer-Focus Cultural Approach, and more, as featured in Micah's Forbes content and best selling books.
Customization is always included
Micah always customizes his material to your specific audience, business situation, and challenges, based on his broad and detailed knowledge as well as on a briefing session he will hold with you by telephone in the weeks prior to your session.
Clients and industries for which training is offered and has been provided range from top five star hotels (Five Star Forbes-rated and AAA Five Diamond), restaurants, spas, and others in the hospitality industry to retail, healthcare (patient satisfaction/patient experience), nonprofits, B2B and wholesale, government (federal, state, local), education (K-12 and higher education), associations, law firms/the legal industry, and more.
Optional mystery shopping prior to event:
As an option, Micah and his firm can informally “mystery shop” your company or organization prior to performing the training. This has two distinct benefits: It allows Micah to provide a confidential whitepaper to Management in the Action Report™ format, offering “quick wins” that can be achieved to improve customer service and the customer experience immediately. Second, it allows Micah to customize his training, workshops, or presentations with more specific material gathered from his visit to your company and his “shopping” of your organization.
At the end of workshops, participants can optionally be provided with a certification suitable for desk mount or framing, and, optionally, can be included in a Four Aces Inc. database of successful attendees.
Optional creation of customer service standards and best practices:
As an optional extra, Four Aces Inc. will draft customer service standards and best practices to suit your specific situation. These will be based on the best practices of top companies in a variety of industries that may be aspirational for you.
In-depth Customer Service Consulting and Initiatives:
If you're looking for consulting or other in-depth, transformational assistance, Micah and his company, Four Aces Inc., offer a variety of in-depth engagements (consulting, company-wide initiatives, discreet mystery shopping with Action Report™, professional writing/corporate content creation and thought leadership, workshops, and webinars). For information, visit the consulting section
of this site.