Customer Experience Speaker • Consultant • Author
Helping Companies Create Remarkable Customer Experiences.
For two decades, Micah has helped companies elevate service through hands-on consulting, training, keynote speaking, and five bestselling books.
What We Offer
How We Help Organizations Improve Customer Experience
Practical expertise. Proven frameworks. Lasting impact. Powerful ways to elevate your customer experience and drive results that matter.
Customer Experience Consulting
Our approach to consulting is hands-on and practical. We framework, deploy, train, and build a sustainable company culture to deliver a true Five-Star level of customer service and an unbeatable, sustainable customer experience.
Learn More →Customer Service Training
Learn to deliver five-star customer service, customer experience, and unreasonable hospitality, empathy and the service recovery approach pioneered by the Ritz-Carlton. Three formats: onsite training, live remote sessions, and interactive eLearning.
Learn More →Keynote Speaking
Micah is a renowned keynote speaker on customer experience, hospitality, customer service, and company culture. His presentations are fully customized to your audience and goals, including keynotes, workshops, breakout sessions, and webinars.
Learn More →Content Creation & Influencer
Short and long-form content creation, including ghostwriting business books ranging from full length to shorter eBooks. Ghostwriting, influencer services, and thought leadership for a variety of industries.
Learn More →Expert Witness Services
Customer experience, customer service, corporate culture, and management expert witness services for retail, hospitality, automotive, B2B, luxury hotels, eCommerce, healthcare, grocery stores, and related industries.
Learn More →
"Micah Solomon is my go-to expert on exceptional customer service and building a customer-focused culture."
The Ritz-Carlton Hotel Company
Let’s Drive Remarkable Results
Ready to Elevate Your Customer Experience?
Let’s discuss how we can help you create exceptional experiences, empower your team, and drive measurable impact.
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Free Ebook
Turn Unhappy Customers Into Loyal Advocates
5 customer service secrets top companies use to transform difficult situations into competitive advantages.
Get Your Free Guide →
Industry-Specific Applications
Micah tailors customer experience consulting, training, and keynote strategies to help organizations across industries elevate experiences and drive lasting results.
Financial Services & Banking
How financial institutions can leverage data and technology to create highly personalized and positive customer interactions, particularly in sensitive areas like credit. Additionally, financial institutions can use credit data to streamline back office operations, enabling a faster, smoother, less frustrating customer experience. Includes retail banking and credit unions.
Healthcare & Hospitals
How healthcare organizations can improve patient satisfaction scores, HCAHPS ratings, and patient experience through empathy training, care coordination, and reducing wait times while maintaining clinical excellence and improving patient outcomes in hospitals and medical practices.
Automotive Industry
How auto industry dealerships and automotive retailers can transform the car buying experience, improve customer retention, and build lifetime value through service excellence in sales processes, service departments, and warranty interactions.
Hospitality & Luxury
How hotels, resorts, and luxury hospitality brands can elevate guest experience, improve online reviews, and create memorable stays that drive repeat business through service recovery protocols, anticipatory service, and luxury hospitality standards.
Technology & IT
How technology companies and IT service providers can improve customer onboarding, reduce churn, enhance customer success metrics, and create seamless user experiences that drive client retention and technology adoption.
Retail & Ecommerce
How retailers and ecommerce platforms can create consistent customer experiences across online and in-store touchpoints while optimizing inventory visibility, return processes, and personalized shopping experiences that increase conversion rates.
Legal Services
How law firms and legal industry professionals can improve client communication, reduce billing disputes, enhance case management, and create positive client experiences during complex legal proceedings and sensitive legal matters.
Real Estate
How real estate professionals can enhance client communication, improve transaction transparency, reduce closing stress, and create memorable real estate experiences that generate referrals and repeat business in residential and commercial markets.
Associations & Membership Organizations
How associations, country clubs, and membership clubs can improve member satisfaction, increase retention rates, enhance member events, and create value propositions that justify membership dues and drive member engagement.
Government & Public Sector
How federal, state, municipal, and local government agencies can improve citizen experience, reduce bureaucratic friction, enhance public service delivery, and increase constituent satisfaction with government interactions and public services.
HNWI & Luxury Services
How organizations serving high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI) can deliver white-glove service, personalized experiences, and luxury customer service that meets the elevated expectations of affluent clientele.
Higher Education
How colleges, universities, and K-12 education institutions can improve student experience, enhance enrollment processes, optimize student services, and create better communication that improves retention rates and educational outcomes.
B2B & Manufacturing
How B2B companies, building trades, and manufacturing organizations can improve client relationships, streamline supply chain communication, enhance vendor partnerships, and create customer experiences that drive business-to-business loyalty.
Insurance Industry
How insurance companies can improve claims processing, enhance customer communication during difficult times, streamline policy administration, and create empathetic interactions that build trust and reduce customer complaints.
Travel Industry
How travel companies, airlines, and travel service providers can create seamless travel experiences, improve customer communication during disruptions, and build traveler loyalty through exceptional service recovery and travel experience management.
Nonprofit & Philanthropy
How nonprofit organizations and philanthropic institutions can improve donor relationships, enhance volunteer experiences, streamline fundraising processes, and create meaningful connections that increase donor retention and charitable giving.
Entertainment & Music Industry
How entertainment companies and music industry professionals can enhance fan experiences, improve event management, create memorable entertainment experiences, and build audience loyalty through exceptional customer service.
Homecare & Assisted Living
How homecare providers and assisted living facilities can improve resident satisfaction, enhance family communication, create compassionate care experiences, and build trust during sensitive healthcare transitions.
Mortuary & Deathcare Services
How funeral homes and deathcare service providers can deliver compassionate service during difficult times, improve family communication, create meaningful memorial experiences, and provide empathetic support throughout the grieving process.
Franchisee Groups
How franchise organizations can improve franchisee relationships, enhance brand consistency across locations, streamline franchise support, and create unified customer experiences that strengthen the overall franchise brand.
Not Sure Where Your Organization Fits?
Let’s discuss your goals and identify the best customer experience strategy, training, or keynote approach for your industry.
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