An extraordinary customer experience brings extraordinary business results. Micah Solomon is living proof of this law. He’s also its most compelling presenter, thought leader, and practitioner.
“Learn to provide exceptional customer service and an exceptional customer experience, and your profits will surge -- in even the tightest of markets.”
This principle underpins the famous work of Micah Solomon, customer service speaker and conference keynote speaker, consultant, entrepreneur, innovator, and the author of four bestselling
business books that have been awarded the prestigious Jack Covert Selection from the author of The 100 Best Business Books of All Time,
as well as being endorsed by Ken Blanchard, Daniel H. Pink, and Herve Humler, the President and COO of The Ritz-Carlton Hotel Company.
, and thought leadership in customer service and the customer experience create a uniquely profitable kind of customer: the loyal customer. Loyal customers are less sensitive to price competition. They're more forgiving of service or product glitches. And, uniquely, they're eager to volunteer as brand evangelists –your unlimited reservoir of free marketing and publicity, online and off.
All that is required is to learn how to optimize the customer's experience. And Micah is the ideal guide. What Micah shares as a speaker, consultant, oft-quoted media expert, and author is so compelling because it originates from his own hands-on experience -- building companies from scratch into market leaders in a variety of highly competitive industries.
His remarkable story, in fact, is familiar to millions, thanks to Fast Company, Success Magazine, Seth Godin's bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor's Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media. And the proven insider's approach he offers to customer experience has also been proven time and again by many of the greatest companies of the world.
At the podium as a keynote speaker and seminar and workshop leader, Micah combines general principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.
And as a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets, and standing by your side as someone who has been there himself and is focused unrelentingly on getting you to where you need to be.