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One of the world's leading authorities on customer service, the customer experience, company culture, and hospitality, Micah is a bestselling author whose books have been translated in more than a half-dozen languages and are the recipients of multiple awards.
His broad expertise touches on the patient experience in healthcare (including as keynote speaker for the Cleveland Clinic Patient Experience Summit and contributor to the Journal of the Patient Experience), retail, automotive, manufacturing, technology, banking, financial services, legal, not for profit, government, education (both K-12 and higher education), and the hospitality industry–that industry being central to his most recent book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, with a foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.
Micah is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.
A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri. His remarkable story is familiar to millions, thanks to Fast Company, Harvard Business Review, Seth Godin's bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor's Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media.
At the podium as a keynote speaker and seminar and workshop leader, Micah combines general principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.
And as a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets, and standing by your side as someone who has been there himself and is focused unrelentingly on getting you to where you need to be.
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