four aces inc.
consultants • speakers • changemakers
Micah Solomon, President

• customer service • customer experience • customer engagement • company culture • consumer trends • innovation • hospitality • millennial customers • entrepreneurship

Consultant Micah Solomon and Four Aces Inc. offer customer service consulting, customer experience consulting, customer engagement, service culture and culture change consulting, ​keynote speaking, training, and high-level mystery shopping.

We welcome projects of all sizes and scope; clients range from solopreneurs to small and medium size businesses to household name commercial brands and B2B giants as well. We work in nearly all industries as well. If you have any question as to how and whether we can assist you, please contact us directly by email, telephone, or  live chat, or use our contact form (0-30 minute response time).
A partial list of services offered: 
  • Consulting engagements and initiatives dedicated to improving customer service, the customer experience and customer engagement. 
  • Culture change initiatives, dedicated to customer culture and to building a service-oriented, customer-focused company culture.
  • Collateral creation: Creating customer service frameworks, guidelines, key principles.
  • Training, training programs, and "train-the trainer"
  • Video-based training and webinars
  • Keynote speaking, seminars, workshops, and training on customer service, the customer experience, and company culture.
  • Professional writing and content creation
  • Discreet mystery shopping with Action Report™
  • Customer service expert witness, litigation consulting, and case review. Scope of expert witness practice includes customer service, customer experience, patient satisfaction and patient experience, hospitality, retail, and related disciplines.
free chapters
About Micah
Micah Solomon is a bestselling author, consultant, and keynote speaker. A thought leader and expert on customer service, company culture, customer experience, innovation, entrepreneurship, and intrapreneurship, Micah is a regular contributor to Contributer

   Click for immediate answers and free, personalized assistance.  Give Micah some details of your needs, wishes, or questions you'd like answered, and he'll get back to you within 0-30 minutes. If you prefer, you can email: phone:  484-343-5881 or  chat live with micah.

Some background on Micah:
Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor to and on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.

Feel free to contact Micah directly, without obligation, regarding any services offered. All services are customized to your needs –and budget– specifically.  You can get Immediate preliminary needs assessment with Micah Solomon, within 0-30 minutes (If you prefer, you can email: or call:  484-343-5881 or  chat live with micah.)

Industries of focus and interest:
  • Associations and Trade Groups
  • The Automotive Industry and Automotive Retailing
  • B2B, Building Trades, and Manufacturing
  • Country Clubs, Athletic Clubs, and related Membership Organizations
  • Entertainment and the Music Industry
  • Financial Services
  • Government – Federal, State, Municipal & Local, as well as Contractors to these Entities
  • Healthcare, hospitals, and Medical Practices(Patient Satisfaction and Patient Experience)
  • HNWI-focused organizations and industries
  • Higher Education and K-12 Education
  • Homecare and Assisted Living
  • The Hospitality Industry (clients include some of the great hotels and brands of our time)
  • The Insurance Industry
  • Law Firms & The Legal Industry
  • Marketing and PR Firms
  • Mortuary services and Deathcare
  • Nonprofit Organizations and Philanthropies
  • Real Estate
  • Retail, Ecommerce, and Omnichannel
  • Retail Banking and Credit Unions
  • SaaS
  • Spas, Salons, and related operators in the Service Industry
  • Technology, IT, Information Services
  • The Travel Industry
“Bring Micah to your organization to hear what he has to say. It will change your business.” – Jon Mueller, 800-CEO-READ