Micah Solomon
 
If you're looking for consulting or other in-depth, transformational assistance, Micah and his company, Four Aces Inc., offer a variety of in-depth engagements (consulting, company-wide initiatives, discreet mystery shopping with Action Report™, professional writing/corporate content creation and thought leadership, workshops, and webinars) on customer service, the customer experience, hospitality, company culture, intrapreneurship and entrepreneurship. Call 484-343-5881 or email micah@micahsolomon.com for immediate information, or visit the consulting section of this site.

keynote speaker • consultant • author • Forbes.com contributor

 customer service • customer experience • company culture • consumer trends • innovation • hospitality • entrepreneurship • millennial customers

Micah Solomon is a customer service keynote speaker, customer experience speaker and thought leader, and speaker and consultant on company culture, innovation, and entrepreneurship.
Micah offers keynote speeches, half-day workshops, webinars, and training on the following topics, customized to your specific audience, business situation, and challenges. For availability and fee information, contact him directly (response time: 0-30 minutes.) (If you're looking for consulting or other in-depth, transformational assistance, see the column on the left.)

Micah travels throughout the U.S. and around the world. He works independently and through reputable speaker bureaus.

Speaking Topics
1. Exceptional Service, Exceptional Results.
Based on Micah's #1 bestselling books. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.
2. Millennials As Customers: Serving–And Profiting From–The Largest Generation In History.
The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation.
3. The Heart of Hospitality: Leadership and Frontline Secrets.
This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at all star levels and price points.
4. The Jetsons Effect: Building A Future-Ready Customer Service Experience.
One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah helps you address self-service, timeliness, and other key issues of a future-friendly customer service experience.
5. Company Culture: The Ownership Imperative.
Turning employees into proprietors, who will shoulder responsibility for the care and feeding of customers, is a key to a great company culture. Micah explains how to accomplish this through purpose, standards, positive peer pressure, and leadership that leads to self-leadership.
6. Kickstarting a Culture of Innovation.
How to stimulate–and sustain–a culture of innovation in an organization of any size and industry. Features practical, actionable insight in an engaging format.
7. Turbocharge Growth Through Entrepreneurship and Intrapreneurship.
How to build and sustain an entrepreneurial culture, with lessons from Micah's own experience and broadly applicable research.

“I’d go anywhere to hear this true business and customer service celebrity speak.”
– Hollis Tibbetts, Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.

"Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business."
Seth Godin, author of Purple Cow and Tribes

“This is the way to run a customer-centered company.”
– Ken Blanchard, co-author, The One Minute Manager®

“Micah gets it, and he can sell it! He is a thoroughly enjoyable and informative authority, and our GM’s really enjoyed his presentation at our recent annual meeting.”
– Eric Calderon, Chief Operating Officer, Auberge Resorts

“Micah Solomon explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer.”
– Jay Coldren, Vice President, Lifestyle Brands, Marriott International

“Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”
– Steve Wozniak, Apple co-founder

“Bring Micah to your organization to hear what he has to say. It will change your business.”
– Jon Mueller, 800-CEO-READ

“Micah Solomon is a keynote speaker who is wired to the changing expectations of today’s consumers, and his lessons on customer loyalty are fresh and relevant!”
– Linda M. Gobler President, Michigan Grocers Association

“Micah is engaging and entertaining while providing true specifics. You will leave with very practical ideas on how to improve your company.”
– Michele Livingston, Senior Vice President, Umpqua Bank

Industry-Specific Topics also available for:
  • The Automotive Industry
  • Banking
  • Financial Services
  • The Building Trades
  • B2B and Manufacturing
  • Healthcare
  • Law Firms
  • Retail
  • Not-for-profits
  • Hospitality
  • Real Estate
  • Technology
  • Communications
  • People with Disabilities
  • Other industries & interest groups



SERVICES OFFERED:
  • Keynote Speaking
  • Consulting and Company Initiatives
  • Training, Workshops, Webinars
  • Professional Writing
  • Corporate Content Creation and Thought Leadership
  • Discreet Mystery Shopping with Action Report™
Topics & Expertise:
  • Customer Service
  • Customer Experience
  • Hospitality
  • Consumer Trends
  • Millenial Customers
  • Company Culture
  • Innovation
  • Entrepeneurship/Intrapreneurship

Recent Client Keynotes
Associations
  • NFLPA (National Football Players Association)
  • Michigan Grocers Association
  • PICPA (Pennsylvania Inst. of CPAs)
Aviation
  • WACRA (80 airlines’ joint customer support organization)
Banking and Financial Services
  • SunTrust Retail Banking Summit
  • Microsoft Banking Conference (Moscow)
B2B and Manufacturing
  • Allied Steel Buildings
  • Brainshark
City And State Government
  • The City of Asheville, (NC)
Contact Center And CRM Events
  • Microsoft Dynamics CRM Launch
  • MBCE Denmark
  • Talentum Events (Helsinki)
  • Zendesk (Nationwide multi-city tour as their “customer service hero”)
Education: K-12
  • Tacoma (Washington) Public School System: (seminars/training for Principals and Support Staff)
  • Buena Park School District (Orange County, CA) (district-wide customer service initiative)
Entrepreneurship
  • Entrepreneurship Program, Brown University
  • Entrepreneur Organization (EO)
Healthcare
  • Cleveland Clinic
  • MedHOK
  • Prohealth Primary Practice
Higher Education
  • Brown University
  • George Mason University
Hospitality Industry
  • Auberge Hotels and Resorts
  • Capella (Solis) Hotels
  • Hospitality Design Expo & Summit
  • Scandic Hotels (Copenhagen)
  • Relais & Chateaux North America
  • Virgin Hotels
Insurance Industry
  • BHS Insurance
  • Capitol Benefits
  • W. R. Berkley Corporation
Law Firms, Legal Industry
  • Dow Lohnes, PLLC, Attorneys At Law
Not For Profit
  • Operation Smile
  • FINEOS
  • Capitol Benefits
  • Carolina Senior Marketing
Patient Experience
  • Cleveland Clinic (Opening Keynote Speaker, Patient Experience Summit)
Photography Industry
  • Panasonic National Dealers’ Summit
  • Photo Marketing Association Annual Conference
Professional Firms
  • ECG Management Consultants
  • PICPA (Pennsylvania Inst. of CPAs)
Retail
  • Walmart
  • EasyFairs Citywide Retail Conference (Stockholm)
  • Retail Customer Experience Summit
Telecom
  • Cox Communications
  • Nextiva
Technology
  • Nuance
  • Oracle
  • Microsoft (multiple keynotes)
  • Zendesk
Theme Parks
  • Six Flags Theme Parks
U.S. Government
  • U.S. Patent and Trademark Office (USPTO)
  • The Office of the Comptroller of the Currency (OCC)

Biography
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience, as well as a renowned expert on innovation, entrepreneurship, and intrapreneurship. He’s a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.
A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri. His broad expertise touches also on the patient experience in healthcare, retail, automotive, hospitality, manufacturing, technology, banking and finance, and the not for profit and governmental sectors.
Smiley face Micah Solomon conveys an up to the minute and deeply practical take on customer service, business success, and the twin importance of people and technology. Smiley face
– Steve Wozniak, Apple co-founder