Keynote Speaker
Micah Solomon, legendary keynote speaker.
Inspire your audience. Elevate your culture. Drive results.
Micah delivers engaging, high-impact keynote presentations on customer service, customer experience (CX), and company culture that create organization-wide buy-in and measurable business growth.
Trusted for engaging, actionable keynote experiences.
Speaking Topics
Keynotes designed to inspire action
Available as keynote presentations, half-day workshops, or webinars, customized to your specific audience and business challenges.
Customer Service & Profitability
Exceptional Service, Exceptional Profit
Learn the direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.
Based on Micah’s #1 bestselling book, Exceptional Service, Exceptional Profit: How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions.
Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company, USAA Insurance, Starbucks, Nordstrom, and more.
Hospitality & Leadership
The Heart of Hospitality: Leadership and Frontline Secrets
Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience in any type of business.
The Heart of Hospitality keynote will help you bring true hospitality to any business, regardless of industry.
It features wisdom and innovative insights from Micah’s groundbreaking hospitality book The Heart of Hospitality, as well as his writing in Forbes and lessons from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, and other leaders in hospitality.
Internal Customer Experience
Internal Customer Service: Serving the People Who Serve Our Customers
Build strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.
Internal customer service—serving our own colleagues, employees, superiors, and vendors—is every bit as important as external customer service.
In this well-known keynote and workshop, Micah explains what matters in internal customer service and how to be truly exceptional in its delivery.
Customer Experience Transformation
Ignore Your Customers — And They’ll Go Away
A tough, candid keynote about what it takes to create the ultimate customer experience and deliver world-class customer service to today’s skeptical customers.
Based on Micah’s HarperCollins bestseller of the same name,Ignore Your Customers (and they’ll go away) Learn hands-on secrets from Micah as he shows you how to apply them to transform your organization’s performance with customers. With insights from leading brands including Nordstrom, Ritz-Carlton, Four Seasons, and USAA, you’ll learn how to create customer experiences that directly and sustainably strengthen your company’s bottom line.
Loyalty & Five-Star Experience
From Satisfactory to Legendary: Build Raving Fans and Customer Loyalty
Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.
Discover how to move beyond customer satisfaction and build a Five-Star customer experience that earns loyalty, advocacy, and long-term trust.
Speaking samples
Watch Micah in action
Complete the short form and we’ll send you one or two selected videos from Micah’s speaking engagements.
Keynote Speaker - Get a Video
See what Micah brings to the stage
Request sample videos from Micah’s speaking engagements.
Micah combines memorable storytelling, proven customer service strategies, and decades of hands-on experience to give audiences practical ideas they can begin using immediately.
Complete the short form to receive one or two selected speaking clips and get a feel for Micah’s presentation style, audience engagement, and practical approach to customer experience.
Key Focus Areas
Micah delivers engaging keynotes and workshops across a wide range of topics, customized to your audience and industry.
Customer Service
Elevating service standards to delight customers and drive lasting loyalty.
Customer Experience
Designing memorable experiences that create loyal customers and raving fans.
Hospitality
Delivering hospitality-inspired service in any industry or organization.
Consumer Trends
Staying ahead of changing expectations, customer behavior, and emerging trends.
Company Culture
Building cultures that engage employees and strengthen organizational performance.
Business Growth
Turning customer experience into a powerful engine for sustainable growth.
Leadership
Inspiring leaders to drive excellence and lead meaningful change.
Innovation
Encouraging creative thinking to solve problems and fuel future success.
Entrepreneurship
Practical insights for building, growing, and scaling successful ventures.
B2B Customer Service
Strengthening business relationships and delivering outstanding long-term value.
Patient Experience
Creating caring, responsive experiences that strengthen trust and improve outcomes.
Sales Through Service
Using service excellence to generate referrals, loyalty, and accelerated sales.
Trusted by Leading Organizations
Speaking Clients
Micah has been trusted by some of the world’s most respected organizations to deliver impactful keynotes and workshops that drive real results.
Multiple keynotes including Banking Conference in Moscow and the Dynamics CRM launch.
Opening keynote speaker for the Patient Experience Summit.
Entrepreneurship Program keynote presentation.
Planning an event that needs to inspire action and create lasting organizational impact?
Check AvailabilityLet’s Create Lasting Impact
Book Micah for Your Next Event
Create organization-wide buy-in for customer experience transformation with an inspiring, practical keynote presentation.
Trusted by leading organizations to inspire action and drive measurable results.
