four aces inc.
consultants • speakers • changemakers
Micah Solomon, President
484-343-5881

 customer service • customer experience • company culture • consumer trends • innovation • hospitality • entrepreneurship • millennial customers

Customer service expert witness Micah Solomon is a renowned customer service consultant, four-time customer service author, and customer experience expert. He offers customer service expert witness service, litigation consulting, and case review services in the areas of customer service and the customer experience, in addition to his primary practice as a customer service consultant, author, and expert.
Expert witness services offered:
  • Expert witness
  • Litigation consulting
  • Case review
free chapters
About Micah
Micah Solomon is a bestselling author, consultant, and keynote speaker. A thought leader and expert on customer service, company culture, customer experience, innovation, entrepreneurship, and intrapreneurship, Micah is a regular contributor to Forbes.com

Forbes.com Contributer

Scope of Micah Solomon’s expert witness practice:
  • Customer service expert witness
  • Customer experience expert witness
  • Patient satisfaction expert witness
  • Patient experience expert witness
  • Hospitality expert witness
  • Retail customer service expert witness
… as well as related disciplines.
The best way to get to know what Micah Solomon offers as a consultant and Four Aces offers as a consulting firm is to get an Immediate preliminary needs assessment. Micah will get back to you within 0-30 minutes, unless he's with a client. (If you prefer, you can email Micah: micah@micahsolomon.com or call him on the phone, 484-343-5881.)
Other services offered: a partial list  
  • Consulting engagements and initiatives dedicated to improving customer service, the customer experience, and company culture.  
  • Collateral creation: Creating customer service frameworks, guidelines, key principles.
  • Training, training programs, and "train-the-trainer"
  • Video-based training and webinars
  • Keynote speaking, seminars, workshops, and training on customer service, the customer experience, and company culture.
  • Professional writing and content creation
  • Customer service expert witness, litigation consulting, and case review. Scope of expert witness practice includes customer service, customer experience, patient satisfaction and patient experience, hospitality, retail, and related disciplines.

Industries of focus and interest:
  • The Automotive Industry and Automotive Retailing
  • Retail Banking and Credit Unions
  • Financial Services
  • Law Firms & The Legal Industry
  • The Building Trades
  • B2B organizations
  • Manufacturing
  • Associations
  • Healthcare, hospitals, and medical practices (Patient Satisfaction and Patient Experience)
  • Not-for-Profit, Nonprofit organizations
  • Philanthropy
  • The deathcare, funeral, and cemetery industries
  • Technology Companies
  • IT/Information Services
  • Higher Education
  • K-12 Education
  • Government – Federal, State, Municipal and Local governmental agencies, departments, and divisions
  • Event Staging
  • The Hospitality Industry, including some of the great Five Star and Five Diamond hotels and brands in the U.S. and the world, as well as limited service properties and everyone in between
  • F&B/ Food Service
  • Retail
  • Spas and others in the Service Industry
  • Communications
  • The Travel Industry
  • Real Estate
“Bring Micah to your organization to hear what he has to say. It will change your business.” – Jon Mueller, 800-CEO-READ
Some Background on Micah:
Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards. Micah is a frequent and prominent contributor to Forbes.com and Inc.com on the subjects of customer service, the customer experience, and company culture, and his expertise has been featured in Bloomberg BusinessWeek, ABC, CBS, NBC, CNBC, and the Harvard Business Review.

Feel free to contact Micah directly, without obligation, regarding any services offered. All services are customized to your needs –and budget– specifically.  You can get Immediate preliminary needs assessment with Micah Solomon. within 0-30 minutes, unless Micah’s with a client.  (If you prefer, you can email Micah: micah@micahsolomon.com or call him on the phone, 484-343-5881.)