Subjects of expertise include customer service, customer experience, hospitality and the hospitality industry, leadership, innovation, company culture, culture change, entrepreneurship, marketing, branding, millennials, retail, B2B, consumer trends, patient experience and patient satisfaction in healthcare, and more.
Clients include many names you know by heart.
Micah’s work is regularly featured (multiple times per week) on Forbes.com
as well as in Bloomberg BusinessWeek
, Harvard Business Review
, Washington Post
, Atlanta Journal-Constitution
, and more. He is also the author under his own name of four business books on Amazon